FAQ

For customers who have been with us for over a year and whose purchase amount exceeds $1 million, we offer customized wholesale prices and discount benefits. These incentives are designed to encourage long-term cooperation and bulk buying, helping customers reduce costs and achieve better economic benefits. Please contact us with your purchasing needs, and we will provide you with specific quotes and discount plans.

We warmly welcome OEM/ODM/DIY cooperation. If you have specific design needs or wish to integrate our products into your brand, we have a professional design team that provides customized product design services. Whether you need customized frame designs, signage designs, or display board designs, we will create innovative designs based on your needs and provide high-quality design solutions.

We place a high emphasis on the quality and durability of our products. Production begins only after mutual agreement has been reached between both parties. This means we aim to ensure that all details, specifications, and other requirements of the order are confirmed and approved by you. Please confirm receipt of the samples and your understanding of our order, and that you are ready to proceed with production. During the order processing, we will carefully verify your order information to ensure that product details, quantities, sizes, colors, and other specifications align with your requirements.

We understand the importance of delivery times for business users. We have an efficient production and logistics system that enables us to complete order production and delivery in the shortest possible time. For the first order, a 1*40HQ container will be delivered within 30 days. For repeat orders, the delivery time is 25 days. The exact delivery time depends on your order size, product selection, and logistics conditions. Please contact our sales team for accurate delivery times. Additionally, we maintain a certain level of product inventory to meet customers' urgent needs.

We highly prioritize customer experience, so we offer on-site sample testing services, including wall-hanging and placement tests. You can request frame samples from us to test the quality and performance of our products in real usage environments. We will promptly prepare and send the samples to you, allowing you to thoroughly evaluate our products.

We use an advanced ERP order management system to ensure accuracy at every stage from order receipt and processing to shipping. During order processing, we meticulously verify your order details to ensure that the product, quantity, size, and color meet your requirements, ensuring your products are in optimal condition for display and transport.

We provide detailed usage instructions and technical documentation for each of our frame products. These documents include information on installation, usage, maintenance, and care to help you better understand and use the products. Our products have obtained several international certifications, such as BSCI Social Responsibility and Human Rights Factory Audit Certification and FSC Forest Certification. These certifications demonstrate that our products meet international standards in quality, safety, and environmental protection, and are recognized and trusted by customers worldwide.

Do you support customized payment methods and terms?

We are very flexible and can provide customized payment methods and terms based on your needs. Whether you prefer online payment, bank transfer, letter of credit, or LCD/POA, we can accommodate your requirements. Additionally, we can offer reasonable payment terms based on your business situation. Please contact our sales team for more detailed information.

We place a high emphasis on product transportation safety. The outer packaging we use is highly durable and strictly conforms to materials suitable for container transport. Before shipment, we meticulously inspect the packaging and condition of the products to ensure they are protected from damage during transportation. We collaborate with professional logistics companies to select the most suitable transportation methods and routes, ensuring that products are delivered to customers safely and on time.